About Us
A multiservice organisation with a specialism in play interventions and counselling for children, families and adults — alongside disability, aged care, family and community support.
Play interventions, child and family counselling and multiservice support across Epping and the City of Whittlesea, with culturally responsive practice at its centre.
Epping sits at the centre of the City of Whittlesea, with Northern Hospital, Pacific Epping and the Epping RMIT campus all within a few kilometres. It is also one of the most culturally diverse parts of Melbourne, and that shapes how we work here more than anything else.
We regularly match families with workers and practitioners who understand their language or cultural background. In therapeutic work with children that is not a nicety — how distress is expressed, what help a family can accept, and who needs to be in the conversation all shift with culture. If that matters to your family, say so at intake.
This is a service area, not an office. We are a mobile service. Sessions and supports are delivered in agreed therapeutic spaces, the family home, schools and community venues — we do not run a public drop-in office here.
Much of our Epping work connects to schools and to Northern Hospital — children flagged by wellbeing teams, families managing outpatient appointments, people needing support in the fortnight after a discharge. With your consent we work alongside those services rather than in parallel to them.
Lalor, Mill Park, South Morang, Wollert, Mernda, Thomastown and Bundoora.
Our team includes people from a range of cultural and language backgrounds, including African and CALD communities. Tell us your preference at intake and we will match where we can.
Yes, with your consent. Working alongside school wellbeing teams is one of the most useful things we do in Epping.
Yes. Most of the people we support in Epping live in a family home, and we work alongside families rather than around them.
No. We are an NDIS service provider but we are not an NDIS registered provider, and we do not hold registration with the NDIS Quality and Safeguards Commission. NDIS-funded supports are provided where the participant’s plan and funding arrangements allow — generally for self-managed and plan-managed participants. Full detail is set out below.
No. This is a service area. We are a mobile service and deliver support in agreed therapeutic spaces, the family home, schools and community venues.
Our NDIS registration status. Chitambo Multisupport Services is an NDIS service provider. We are not an NDIS registered provider and we do not hold registration with the NDIS Quality and Safeguards Commission.
We provide NDIS-funded supports — including NDIS Support Coordination, Core Supports and Capacity Building Supports — where this is permitted by the participant’s plan, funding arrangements and the applicable NDIS requirements. In practice this generally means we can work with self-managed and plan-managed participants. Participants whose plans are NDIA-managed are required to use registered providers for those supports.
If you are unsure how your plan is managed, send it to us and we will tell you honestly whether we can help — including when the answer is that you need a registered provider instead.
Counselling and play interventions lead our work here, alongside family, disability, aged care and community supports — all delivered by our own team rather than subcontracted out.
Not on the list? Ask anyway — we regularly travel beyond these areas.
We have capacity now for counselling, play interventions and our wider support services. Call us and we will tell you honestly whether we can help and how soon we could start.