Our Services

Family Violence-Informed Therapeutic Support

Therapeutic support for children and adults affected by family violence - recovery-focused counselling for children, and practical, safety-aware support for the parent caring for them.

Family Violence Informed Support

If you or a child is in immediate danger, call 000. For 24/7 support contact Lifeline on 13 11 14, Kids Helpline on 1800 55 1800, 1800RESPECT on 1800 737 732, or Safe Steps on 1800 015 188. Our counselling service is not a crisis or after-hours service.

Children who have lived with family violence carry it, whether or not they were ever hurt themselves and whether or not the adults believe they saw anything. It shows up as hypervigilance, as explosive anger, as a child who monitors a parent’s mood constantly, as a child who has become unnaturally good.

Our family violence-informed therapeutic support works with children on recovery, and with the parent or carer who is trying to hold everything together while doing their own recovering.

Support for Children

Delivered through play interventions and developmentally appropriate counselling, for children from around three years of age:

  • Re-establishing safety, predictability and trust in adults
  • Working with fear, anger, guilt and the belief that it was somehow their fault
  • Building regulation skills so big feelings stop being overwhelming
  • Making sense of what happened at a level the child can hold
  • Repairing the relationship with the protective parent, which violence routinely damages
  • Support through changes in living arrangements, contact and schooling

Support for Parents and Carers

  • Counselling in your own right, not only as your child’s parent
  • Understanding your child’s behaviour as an effect of the violence rather than as defiance
  • Rebuilding parental authority and confidence that violence has undermined
  • Practical strategies for a child who is dysregulated, aggressive or withdrawn
  • Safety planning, and support around ongoing contact arrangements
  • Advocacy and practical support with schools, housing, income and services

What we are and are not. We are a therapeutic and support service. We are not a crisis service, a refuge, a legal service or a perpetrator intervention program. Where you need those, we will help you connect with them — specialist family violence services can be reached through Safe Steps on 1800 015 188 and 1800RESPECT on 1800 737 732.

How We Work

Safety first, always

We check what safety looks like now — living arrangements, contact, orders, risk — before therapeutic work begins, and we keep checking.

Responsibility stays where it belongs

We do not work in ways that hold a protective parent responsible for another adult’s violence, and we do not ask a child to manage an adult’s behaviour.

The child’s pace, the child’s meaning

Children are not interviewed about incidents. The work happens through play, story and relationship, at the pace the child sets.

Culturally responsive

Family violence sits inside family, community and faith structures that differ enormously. We work with that context rather than around it, including with African and CALD families.

Joined up with other services

With your consent we work alongside specialist family violence services, child protection, schools and legal supports rather than duplicating them.

Confidentiality and Safety Obligations

What you tell us is confidential, with the limits we explain at the first session: we are required to act where there is a risk of serious harm to a person, and where a child’s safety is involved. We will always tell you what we are required to do rather than doing it quietly.

Frequently Asked Questions

My child was never physically hurt. Do they need support?

Often, yes. Living with violence — hearing it, sensing it, watching a parent be frightened — affects children’s development, regulation and relationships whether or not they were ever a direct target.

Can we start while things are still unresolved?

Yes, and often you should. We will work with what is safe to work with now, focusing on stability and regulation, and go deeper when the situation allows.

Will you report what I tell you?

We explain our confidentiality limits at the outset. We are required to act where there is risk of serious harm or where child safety is involved, and we will tell you if that applies rather than acting behind you.

Do you work with people who have used violence?

No. We are not a men’s behaviour change or perpetrator intervention service. Our work is with children affected by family violence and with the parents and carers supporting them.

Do you support families in regional areas?

Yes. This is one of the services families in the Goulburn Region tell us is hardest to access locally, and it is a deliberate part of why we work there.

Explore Our Other Support Services

Most people we work with combine two or three of these. Mix and match whatever fits your plan.

Ready to talk about your supports?

Tell us what you need and we will walk you through the options — no obligation, no pressure, and a real person on the other end.