Help to be heard - navigating complex service systems, engaging with schools and agencies, and getting access to the right supports without being worn down by the process.
A great deal of what stops people getting help is not eligibility. It is the process — the referral that went nowhere, the form nobody explained, the meeting where everyone else knew the language, the phone queue that eventually wore you down.
Advocacy and practical support is about closing that gap. We help individuals and families to be heard by the systems that are supposed to serve them.
People who are entitled to something and not getting it. Parents whose concerns about a child have been noted and not acted on. Families new to Australia meeting a service system for the first time. Older adults navigating aged care assessment. NDIS participants whose supports are not working. And anyone who has simply been worn down by being passed along.
Our advocacy is non-legal. We support people to be heard, to understand a process and to put their case. We do not provide legal advice or legal representation. Where that is what you need, we will help you connect with a community legal service.
Often what looks like a service failure is a process nobody explained. We work out which one it is before acting.
We help you decide what you want, what you will say and what evidence supports it — so the meeting is not the first time you are working it out.
We attend with you. Sitting next to someone changes the dynamic of a meeting more than anything we could say on the phone afterwards.
Decisions get written down, and we follow up. Most stalled referrals stall because nobody chased them.
We show you how the process works so that next time you can run it yourself.
Service systems in Australia assume a great deal of shared knowledge. For families from African, CALD, refugee and migrant backgrounds, that assumption is often exactly where things break down. We work with the family’s own cultural and community knowledge as part of the advocacy rather than treating it as an obstacle to be managed.
No. Our advocacy is non-legal. We can help you understand a process, prepare and be heard, and we will refer you to a community legal service where legal advice is what you need.
Yes. School meetings are one of the most common things families ask us for, particularly where a child’s behaviour is being discussed without the context behind it.
We can support you to understand your plan, prepare for meetings and raise concerns. Where support coordination is funded in your plan, that is often the more appropriate service and we will say so.
No. Advocacy and practical support can be used entirely on its own.
Most people we work with combine two or three of these. Mix and match whatever fits your plan.
Practical, non-clinical support that keeps family life stable - routines, school engagement, service navigation and the everyday things that make…
Read more
Play-based therapeutic intervention for children from around undefined years of age - a child-centred, trauma-informed way of working with what…
Read more
Counselling for children, young people, parents and whole families - developmentally appropriate for the child, practical for the adults, and…
Read moreTell us what you need and we will walk you through the options — no obligation, no pressure, and a real person on the other end.